Company Solus - an Aviva company opens its doors to those interested in obtaining exceptional job opportunities in European Economic Area . If you are interested, check out the following details:
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Overview
- ‘Normal’ means different things to different people.
- At Solus, we treat everybody on an individual basis and we do our best to understand and accommodate what matters to our customers. Whether it’s banishing bad memories, restoring a pride and joy or making sure we can help keep life on track, we are committed to getting our customers back to normal – whatever that might be!
Vacant Positions:
Total Loss Claims Advisors
What You'll Be Doing
- Manage a portfolio of Aviva policyholder's total loss claims through to settlement.
- Validate and settle files while maintaining Indemnity spend and reporting concerns or errors.
- Collaborate with customers to provide tailored solutions during the vehicle valuation process.
- Use multiple tools to determine the fair value of vehicles, ensuring customer satisfaction.
- Build strong relationships with external suppliers and internal stakeholders to foster a collaborative environment.
Workshop Manager
Desirable Qualifications and Experience
- Proven technical competence and hands-on support experience.
- Experience in leading teams and working across management groups.
- Background in the motor repair industry.
- Strong repair methodology knowledge and technical expertise.
Customer Consultant / Driver / Parts
Key Benefits
- Group income protection with 24/7 GP and medical advice access for you and your family.
- Competitive employer-matched pension contributions.
- Discounts on Aviva products and services.
- Savings and benefits schemes.
- Electric vehicle purchase discounts for employees.
- Collaborations with leading manufacturers like Jaguar, Land Rover, Mercedes Benz, BMW, Mini, and Volkswagen.
Total Loss Desk-Based Engineer
Qualifications
- Proven experience or knowledge in the automotive repair industry.
- ATA Accredited (Required).
- AQP qualification.
- Strong customer service skills with a history of high-quality delivery.
- Excellent planning and organizational abilities.
- Flexibility to manage workflow across multiple departments.
Level 2 IT Engineer
What You'll Be Doing
- Handle escalations from 1st Line Support and consult with 3rd Line Support for complex issues.
- Provide advanced technical support for internal and external clients using the Evolve product.
- Mentor 1st Line Engineers and manage third-party supplier relationships.
- Prioritize tickets while balancing call handling and incident resolution effectively.
Motor Engineer
Desirable Qualifications and Experience
- Member of IMI / IRTE / ATA / VDA or willing to pursue these qualifications.
- Basic understanding of motor claims and insurance principles.
- Knowledge of computer-based damage estimating systems like Audatex.
- Strong communication skills with attention to detail and a positive approach.
- Empathy and diplomacy in customer interactions.
Vehicle Damage Assessor
The Role
- Carry out computerized estimates using Audatex.
- Communicate repair information and estimated completion times to customers.
- Record and estimate repair information while safeguarding customer satisfaction.
Panel Beater
Desirable Qualifications and Experience
- ATA accreditation.
- High standard of workmanship.
About Solus
Solus, owned by Aviva, is one of the largest body repair groups in the UK, employing over 1,000 experts across 25 locations and repairing over 700,000 vehicles in 15 years.
Benefits
- Competitive bonus scheme.
- Group income protection with 24/7 GP and medical advice access.
- Excellent benefits and rewards packages.
Customer Service Advisor
Desirable Qualifications and Experience
- Customer-focused background.
- Ability to drive all vehicle types (manual and automatic).
- Clean Full UK Driving Licence.
- Excellent organizational and communication skills.
- Proficiency with PCs.
Assistant Commercial Manager
Key Responsibilities
- Assist in creating procurement and supply chain strategies.
- Develop support documentation for the Commercial Department.
- Create supplier service level agreements.
- Optimize supplier ordering and reordering processes.
- Manage supplier relationships to mitigate risks.
- Maintain governance for supplier audit purposes.
Customer Solutions Centre Advisor
Desirable Skills
- Passion for customer service.
- Technical automotive knowledge is a plus but not essential.
- Strong communication skills and PC literacy.
- Ability to excel as part of a team or independently.
Desk-Based Engineer
The Role
- Record and estimate repair information while ensuring customer satisfaction.
- Work in partnership with the AFC Technical team to achieve optimal outcomes.
Customer Solutions Centre Operations Lead
What You'll Do
- Lead a team of customer service agents to achieve Solus's goal of "Getting Our Customers Back To Normal."
- Use data to make informed decisions and allocate repairs to appropriate centers.
Upcoming Job Opportunities
Application Steps:
- Open the application link
- Browse the available jobs and select the one that suits you.
- Click on "Apply Now" and enter the required information.
- Ensure that your details are entered correctly, then click "Submit".
Additional Details:
- Source: linked in
- Posting Date: 25/12/2024
- Required Nationalities:
- Required Nationalities: All nationalities