Linux Desktop & Devices Support Engineer
Job Description:↔
Your day-to-day duties will include:
- Work from your remote home office and provide technical support for employees.
- Take ownership of new cases via telephone, email, and web.
- Act as an internal customer advocate, keeping them updated in a timely manner.
- Ensure that each support case is handled according to our Service Level Agreement (SLA) with the highest possible customer satisfaction.
- Contribute new knowledge base articles and maintain existing articles to ensure shared knowledge and lessons learned.
- Draft and distribute technical notices for internal and external communication.
- Prioritize your work to accomplish the most important tasks first.
- Keep on learning as products and services evolve.
- Understand the Ubuntu development process to set customer expectations on timelines for fixes.
- Maintain communication and information exchange with the rest of the team, both locally and remotely.
- Identify and suggest opportunities to improve service.
- Participate in a regular weekend working rotation.
Required Skills and Qualifications:
- Bachelors or equivalent in a technical field (Computer Science, MIS, Electrical Engineering, etc.)
- Experience with system performance troubleshooting.
- Experience with Linux troubleshooting (collecting logs, editing configuration files).
- Experience with Linux integration with other environments.
- Experience with Linux server administration.
- Programming fundamentals in languages such as Bash, Python, Perl, Ruby, JavaScript, C/C++, or Go.
- Ability to handle customer-facing pressures.
- Strong written and verbal communication skills in English.
- Willingness to travel up to 4 times per year for internal events.
Preferred Skills:
- Experience supporting virtualized environments (KVM, VirtualBox, VMWare).
- Active contributions to open-source projects.
To Apply:
Linux Desktop Support Associate (London, UK Office)
Job Description:
Your day-to-day duties will include:
- Work from our new, state-of-the-art London office and provide technical support for employees.
- Own and support technical infrastructure in the office and during events.
- Provide technical onboarding support for new employees.
- Provide technical and infrastructure support during office events.
- Provide and maintain security monitoring for employees.
- Take ownership of new cases via telephone, email, and web.
- Ensure that each support case is handled according to SLA with high customer satisfaction.
- Contribute to and maintain the knowledge base.
- Communicate regularly with the team locally and remotely.
- Suggest opportunities to provide better service.
Required Skills and Qualifications:
- Bachelors or equivalent in a technical field (Computer Science, MIS, Electrical Engineering, etc.)
- Experience with Linux-based environments.
- Basic troubleshooting and knowledge of Linux desktop tools.
- Familiarity with Google Applications and Single Sign-On.
- Ability to handle customer-facing pressure.
To Apply:
Software Engineering Manager - Container and Virtualization Infrastructure
Job Description:
Focus on:
- Lead a team of remote engineers.
- Develop talent through coaching, mentoring, feedback, and career development.
- Manage expectations with engineering teams, senior management, and external stakeholders.
- Advocate for modern software development practices.
- Participate in code and architectural reviews.
- Engage with teams at Canonical, the open-source community, and partners.
- Work from home with travel for 4 to 6 weeks per year.
Required Skills and Qualifications:
- Understanding of modern Linux cloud computing technologies.
- Experience in programming with C and/or Go.
- Strong leadership and communication skills.
- A Bachelor's or equivalent in Computer Science, STEM, or similar degree.
To Apply:
Senior Ubuntu Embedded IoT System Engineer
Key Responsibilities:
- Provide software and system engineering services for OEM and ODM customers.
- Work with project managers and QA engineers to identify and fix critical problems.
- Facilitate communication between Ubuntu, firmware, and hardware teams.
- Occasional international travel to the EU, USA, Taiwan, and China.
Required Skills and Experience:
- Bachelor’s or higher degree in STEM (Computer Science or Electrical Engineering).
- Experience with C, Python, and Bash.
- Familiarity with Linux boot process and kernel.
- Experience with bootloader development (e.g., u-boot).
- Strong Linux debugging and resolution skills.
- Ability to work in a globally distributed team.
- Fluency in written and spoken Mandarin Chinese.
To Apply: